Warranty

What we offer:

At JLL we care about our customers, and we offer a minimum of 12 months warranty. That's for all our items in our fitness equipment range.

Our range of Home Treadmills come with a minimum of 24 months parts and labour warranty. If a repair were needed this service is a collection with our third-party courier only in the specified locations -England, Scotland, Wales, and Northern Ireland. The treadmill would be collected and delivered to our facility in Birmingham for assessment/repair.

If any issues arise, please contact us on 0800 6123 988 and we will provide you with all the support that you need for your product.

30 Days Money Back Guarantee:

At JLL we are proud to offer a 30-day money-back guarantee on all of our products. It's simple all you have to do is contact us. Use your order number as proof of purchase and arrange the return of your product.
*Terms and conditions apply*

Home Treadmills:

Our range of Home Treadmills come with a minimum of 24 months parts and labour warranty. Our domestic treadmill warranty covers:

5 Years motor warranty
2 Years parts and labour
Lifetime frame warranty

The warranty excludes normal wear and tear on parts.

You should keep your sales receipt where it shows the date of purchase of the product. This warranty becomes VALID ONLY if the treadmill is assembled/installed according to the instructions/directions included with the treadmill or provided by JLL Fitness Ltd. This warranty does not extend to any treadmill that has been damaged or rendered defective: (a) as a result of an accident, misuse, abuse or lack of reasonable care; (b) by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness ; (c) by modification of the treadmill; (d) as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.

During the warranty period, JLL Fitness Ltd. will at no additional charge replace the part(s) or repair the treadmill (at JLL Fitness option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the treadmill, JLL Fitness may replace defective parts or at the option of JLL Fitness, use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JLL Fitness Ltd.

If you are using a home treadmill in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a treadmill with a "Domestic use" warranty will have no warranty if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require please ask and we will be happy to check if the treadmill is suitable. No manufacturer’s warranty covers failure of a treadmill if caused by unreasonable or abusive use or if the customer alters the treadmill in any way or if the customer fails to provide reasonable and necessary care/maintenance.

Commercial Treadmills:

All Commercial Treadmills come with a minimum of 24 months parts and labour warranty. Commercial treadmills purchased for certain Scottish postcodes, Northern Ireland and Isles off the Coast will have an amended warranty as we would not be able to provide the labour should a manufacturing fault occur.

3 years motor warranty
3 years parts and labour
Lifetime frame warranty

The warranty excludes normal wear and tear on parts.

You should keep your sales receipt where it shows the date of purchase of the product. This warranty becomes VALID ONLY if the treadmill is assembled/installed according to the instructions/directions included with the product or provided by JLL Fitness Ltd. This warranty does not extend to any treadmill that has been damaged or rendered defective: (a) as a result of an accident, misuse, or abuse or lack of reasonable care; (b) by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness; (c) by modification of the treadmill; (d) as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.

During the warranty period, JLL Fitness Ltd. will at no additional charge replace the part(s) or repair the treadmill (at JLL Fitness option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the product, JLL Fitness Ltd. may replace defective parts or at the option of JLL Fitness, use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and treadmills replaced under this warranty will become the property of JLL Fitness Ltd.

No manufacturer's warranty covers failure of a treadmill if caused by unreasonable or abusive use or if the customer alters the treadmill in any way or if the customer fails to provide reasonable & necessary care/maintenance.

Exercise Bikes / Cross Trainers / Rowing Machines:

All Exercise Bikes, Cross Trainers and Rowing Machines come with a minimum of 12 months parts warranty.

If a part is required depending on the courier we use there may be a shipping charge if you live in either Guernsey or Jersey.

The warranty excludes normal wear and tear on parts.

You should keep your sales receipt where it shows the date of purchase of the product. This warranty becomes VALID ONLY if the exercise bike is assembled/installed according to the instructions/directions included with the exercise bike or provided by JLL Fitness Ltd. This warranty does not extend to any bike that has been damaged or rendered defective: (a) as a result of an accident, misuse, abuse or lack of reasonable care; (b) by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness ; (c) by modification of the exercise bike; (d) as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.

Please be sure to check the warranty type of the exercise bike. The warranty type is as follows:

Home use - 12 months warranty
Commercial use - 24 months warranty

Voided Warranty:

The warranty will become voided on your item if it is purchased and used in a different environment than it is intended for. For example:

A home use item is not designed to be used in a commercial environment.
If the item has not had regular maintenance and as a result, the item has become damaged or rusty.
If the item is shipped outside of the United Kingdom.
If an item is sold on or gifted to someone else the remaining warranty is non-transferable. Warranties are held only by the original purchaser.