Mon-Fri 9:00 - 17:00 | Sat 10:00 - 15:00

Delivery Information

Who We Use

At JLL we take every effort to supply each and every customer with a prompt and efficient delivery service. Over the years our systems have evolved in line with our company's growth to ensure that this happens.

Small items are delivered by UK Mail who have earned their name for their consistency and high delivery success rate.

Our larger items are delivered by UK Mail, Arrow-XL, or Pallex depending upon the weight of your order.

We have a great deal of faith in our courier’s ability to ensure that our customer’s orders arrive on time and in excellent condition. We monitor the performance of our couriers very closely so rest assured that we only strive to partner with the best in the industry at the time.

 

Delivery Options

Please note: Delivery can take up to 3-21 working days due to COVID-19 Lockdown and rise in orders. We are not allowing any orders to be collected from our warehouse! 

We ship within most of the UK Mainland. Customers from postal codes in Isles of the Coast, Scottish Isles and Northern Ireland will incur an additional delivery charge. Please ring 0800 6123 988 or 0121 328 7507 to ask for more delivery information. 

  • Free Standard Pallet Delivery (2-5 working days) applicable to specific models, item weight more than 81kg - £0.00
  • Free Premium Two-Man Delivery (3-7 working days) applicable to specific models, item weight less than 81kg - £0.00
  • Express delivery (2-3 working days) Pallet Delivery - £35.00 Please note: We advise during COVID-19, not to pay for Express Delivery. Due to Couriers being extremely busy and cannot guarantee delivery within the time-frame.

PLEASE NOTE: If you are not available for the delivery on the date specified by the third-party courier then please let us know as soon as possible so that we can reschedule that for you. If the courier attempts the delivery and no one is home it may result in an additional re-delivery charge.

Who Will Deliver My Order

Order Weight Courier Delivery Options Additional Info
0kg – 2kg UK Mail Logo
  • Express– 1-3 working days
  • Standard – 3-5 working days
  • U.K addresses only
  • Ground Floor Delivery Only
  • Drivers are not permitted to enter any properties.
  • Ground Floor delivery
2kg – 31.5kg UK Mail Logo
  • Express – 1-3 working days
  • Standard – 3-5 working days
  • U.K addresses only
  • Ground Floor Delivery Only
  • Drivers are not permitted to enter any properties.
  • Ground Floor delivery
31kg – 50kg Arrow XL Logo

 

  • Standard – 3-10 working days
  • Ground Floor Delivery Only
  • Scottish Isles and Isles off the coast incur additional delivery charges
  • Mon-Sat only
  • Arrow-XL Drivers are not permitted to enter your property. This is drivers discretion.
  • As this is a third-party courier, drivers will not assemble any items nor take away any packaging.
  • Please ensure you enter a mobile number when you place your order. This is so Arrow-XL can contact you
    regarding arranging delivery. If they cannot get this confirmed, Arrow-XL will cancel delivering your goods
    and send them back to our warehouses. 
50kg – 80kg Arrow XL Logo
  • Standard – 3-10 working days
  • Ground Floor Delivery Only
  • Scottish Isles and Isles off the coast incur additional delivery charges
  • Mon-Sat only
  • Arrow-XL Drivers are not permitted to enter your property. This is drivers discretion.
  • As this is a third-party courier, drivers will not assemble any items nor take away any packaging.
  • Please ensure you enter a mobile number when you place your order. This is so Arrow-XL can contact you
    regarding arranging delivery. If they cannot get this confirmed, Arrow-XL will cancel delivering your goods
    and send them back to our warehouses.
85kg – 120kg Pallex Logo
  • Express – 1-3 working days
  • Standard – 3-5 working days
  • One-man pallet service
  • Kerb-side only
  • Mon-Fri only
  • Please ensure you enter the best contact number when placing an order. This is so the courier can contact you to arrange delivery.

 

By default we provide same day dispatch on all JLL Products if the following requirements are met:

  • Order is made and cleared before 10:00 a.m.
  • Order is made during working days (Bank Holidays do not count as working days).
  • Delivery address is within and eligible UK Mainland area.

Please be aware that there are rare cases which might affect the delivery date of your parcel. Please note that these cases are outside our control so keep this in mind when making you purchase online. We will do all we can to provide support should this be the case. Here are just a few circumstances that can affect delivery:

  • Road Closures
  • Traffic Accidents
  • Bad Weather
  • Misrouting

Please note that the estimated delivery is a guideline and should not be treated as a guaranteed service. As with every third-party service, the order is out of our hands once it has been dispatched. Therefore, we do not make guarantees for anything that is out of our control. Although delivery delays can happen, they are very rare. If you have not received your order on your estimated delivery date, please call us on 0800 6123 988 or the courier.

 

Receiving the goods

When your order is delivered, you must count the items and check for any damage to the packaging. Sign and print your name to confirm you have received the entire order in good condition.

It will state on your delivery note how many boxes you should receive. If the boxes you receive don't match the delivery note you must write down the number of boxes received on the delivery note next to your signature.

Any damage to the equipment or packaging must be noted on the delivery note next to your signature. Any shortages or damages must be reported to JLL Fitness Ltd within an acceptable time frame of delivery. JLL Fitness Ltd cannot be held responsible for shortages or damages if not stated on the delivery note. This does not affect your statutory rights in the event of the goods being faulty.

Please ring JLL Fitness if you receive your item in a damaged condition so we can arrange for replacement parts or equipment to be sent to you.

If you refuse the delivery for any other reason than the goods being damaged in transit, you are liable for all outbound and return freight charges. If any of the larger products will not fit through doors or stairwells, and delivery is refused or returned, you will be responsible for all outbound and return freight costs.

For more information about our delivery please ring Free on 0800 6123 988 or 0121 328 7507 and our team will be very happy to discuss your delivery arrangements further.