Who We Use

At JLL we take every effort to supply each and every customer with a prompt and efficient delivery service. Over the years our systems have evolved in line with our company's growth to ensure that this happens.

Small items are delivered by Royal Mail. 

Our larger items are delivered by UK Mail, Arrow-XL, or Pallex depending upon the weight of your order.

We have a great deal of faith in our courier’s ability to ensure that our customer’s orders arrive on time and in excellent condition. We monitor the performance of our couriers very closely so rest assured that we only strive to partner with the best in the industry at the time.

Delivery Options

Please note: We estimate delivery to take between 3-10 working days. Please ensure you enter a mobile number in your details, when placing an order. Failure to do so, can result in further delays to your delivery.

We are not allowing any orders to be collected from our warehouse. 

We ship within most of the UK Mainland. Customers from postal codes in Isles of the Coast, Scottish Isles and Northern Ireland will incur an additional delivery charge. Please ring 0800 6123 988 or 0121 328 7507 to ask for more delivery information. 

• Free Standard Pallet Delivery (2-5 working days) applicable to specific models, item weight more than 81kg - £0.00
• Free Premium Two-Man Delivery (3-7 working days) applicable to specific models, item weight less than 81kg - £0.00
• Express delivery (2-3 working days) Pallet Delivery - £35.00 Please note: We advise during COVID-19, not to pay for Express Delivery. Due to Couriers being extremely busy and cannot guarantee delivery within the time-frame.

PLEASE NOTE: If you are not available for the delivery on the date specified by the third-party courier then please let us know as soon as possible so that we can reschedule that for you. If the courier attempts the delivery and no one is home it may result in an additional re-delivery charge.

Order Weight	Courier	Delivery Options	Additional Info
0kg – 2kg		1st Class– 1-3 working days Standard – 3-5 working days	U.K addresses only
2kg – 31.5kg		Express– 1-3 working days Standard – 3-5 working days	U.K addresses only Ground Floor Delivery Only Drivers are not permitted to enter any properties. Ground Floor delivery
31kg – 50kg		Standard 3-10 working days	Ground Floor Delivery Only Scottish Isles and Isles off the coast incur additional delivery charges Mon-Sat only Arrow-XL Drivers are not permitted to enter your property. This is drivers discretion. As this is a third-party courier, drivers will not assemble any items nor take away any packaging. Please ensure you enter a mobile number when you place your order. This is so Arrow-XL can contact you regarding arranging delivery. If they cannot get this confirmed, Arrow-XL will cancel delivering your goods and send them back to our warehouses.
50kg – 80kg		Standard 3-10 working days	Ground Floor Delivery Only Scottish Isles and Isles off the coast incur additional delivery charges Mon-Sat only Arrow-XL Drivers are not permitted to enter your property. This is drivers discretion. As this is a third-party courier, drivers will not assemble any items nor take away any packaging. Please ensure you enter a mobile number when you place your order. This is so Arrow-XL can contact you regarding arranging delivery. If they cannot get this confirmed, Arrow-XL will cancel delivering your goods and send them back to our warehouses.
85kg – 120kg		Express – 1-3 working days Standard – 3-5 working days	One-man pallet service Kerb side only Mon-Fri only

By default we provide same day dispatch on all JLL Products if the following requirements are met:

• Order is made and cleared before 10:00 a.m.
• Order is made during working days (Bank Holidays do not count as working days).
• Delivery address is within and eligible UK Mainland area.

Please be aware that there are rare cases that might affect the delivery date of your parcel. Please note that these cases are outside our control so keep this in mind when making you purchase online. We will do all we can to provide support should this be the case. Here are just a few circumstances that can affect delivery:

• Road Closures
• Traffic Accidents
• Bad Weather
• Misrouting

Please note that the estimated delivery is a guideline and should not be treated as a guaranteed service. As with every third-party service, the order is out of our hands once it has been dispatched. Therefore, we do not make guarantees for anything that is out of our control. Although delivery delays can happen, they are very rare. If you have not received your order on your estimated delivery date, please call us on 0800 6123 988 or the courier.

Receiving the goods

When your order is delivered, you must count the items and check for any damage to the packaging. Sign and print your name to confirm you have received the entire order in good condition.

It will state on your delivery note how many boxes you should receive. If the boxes you receive don't match the delivery note you must write down the number of boxes received on the delivery note next to your signature.

Any damage to the equipment or packaging must be noted on the delivery note next to your signature. Any shortages or damages must be reported to JLL Fitness Ltd within an acceptable time frame of delivery. JLL Fitness Ltd cannot be held responsible for shortages or damages if not stated on the delivery note. This does not affect your statutory rights in the event of the goods being faulty.

Please ring JLL Fitness if you receive your item in a damaged condition so we can arrange for replacement parts or equipment to be sent to you.

If you refuse the delivery for any other reason than the goods being damaged in transit, you are liable for all outbound and return freight charges. If any of the larger products will not fit through doors or stairwells, and delivery is refused or returned, you will be responsible for all outbound and return freight costs.

For more information about our delivery please ring Free on 0800 6123 988 or 0121 328 7507 and our team will be very happy to discuss your delivery arrangements further.

What we offer:

At JLL we care about our customers and we offer a minimum of 12 months warranty. That's for all of our items in our fitness equipment range.

In the event that any issues arise, please contact us on 0800 6123 988 and we will provide you with all of the support that you need.

30 Days Money Back Guarantee: 

At JLL we are proud to offer a 30-day money-back guarantee on all of our products. It's simple all you have to do is contact us. Use your order number as proof of purchase and arrange the return of your product.
*Terms and conditions apply*

Home Treadmills:

Our range of Home Treadmills come with a minimum of 24 months parts and labour warranty. If a repair were needed this service is a collection with our third-party courier only in the specified locations -England, Scotland, Wales, and Northern Ireland. The treadmill would be collected and delivered to our facility in Birmingham for assessment/repair.

Our domestic treadmill warranty covers:

• 5 Years motor warranty
• 2 Years parts and labour
• Lifetime frame warranty

You should keep your sales receipt where it shows the date of purchase of the product. This warranty becomes VALID ONLY if the treadmill is assembled/installed according to the instructions/directions included with the treadmill or provided by JLL Fitness Ltd. This warranty does not extend to any treadmill that has been damaged or rendered defective: (a) as a result of an accident, misuse, abuse or lack of reasonable care; (b) by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness ; (c) by modification of the treadmill; (d) as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.

During the warranty period, JLL Fitness Ltd will at no additional charge replace the part(s) or repair the treadmill (at JLL Fitness option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the treadmill, JLL Fitness may replace defective parts or at the option of JLL Fitness, use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JLL Fitness Ltd.

 If you are using a home treadmill in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a treadmill with a "Domestic use" warranty will have no warranty if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require please ask and we will be happy to check if the treadmill is suitable. No manufacturer’s warranty covers failure of a treadmill if caused by unreasonable or abusive use or if the customer alters the treadmill in any way or if the customer fails to provide reasonable and necessary care/maintenance.

Commercial Treadmills:

All Commercial Treadmills come with a minimum of 24 months parts and labour warranty. Commercial treadmills purchased for certain Scottish postcodes, Northern Ireland and Isles off the Coast will have an amended warranty as we would not be able to provide the labour should a manufacturing fault occur.

• 3 years motor warranty 
• 3 years parts and labour
• Lifetime frame warranty

The warranty excludes normal wear and tear on parts.

You should keep your sales receipt where it shows the date of purchase of the product. This warranty becomes VALID ONLY if the treadmill is assembled/installed according to the instructions/directions included with the product or provided by JLL Fitness Ltd. This warranty does not extend to any treadmill that has been damaged or rendered defective: (a) as a result of an accident, misuse, or abuse or lack of reasonable care; (b) by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness; (c) by modification of the treadmill; (d) as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.

During the warranty period, JLL Fitness Ltd. will at no additional charge replace the part(s) or repair the treadmill (at JLL Fitness option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the product, JLL Fitness Ltd. may replace defective parts or at the option of JLL Fitness, use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and treadmills replaced under this warranty will become the property of JLL Fitness Ltd.

No manufacturer's warranty covers failure of a treadmill if caused by unreasonable or abusive use or if the customer alters the treadmill in any way or if the customer fails to provide reasonable & necessary care/maintenance. 

Exercise Bikes/Cross Trainers:

All Exercise Bikes and Cross Trainers come with a minimum of 12 months parts warranty.

If a part is required depending on the courier we use there may be a shipping charge if you live in either Guernsey or Jersey.

The warranty excludes normal wear and tear on parts.

You should keep your sales receipt where it shows the date of purchase of the product. This warranty becomes VALID ONLY if the exercise bike is assembled/installed according to the instructions/directions included with the exercise bike or provided by JLL Fitness Ltd. This warranty does not extend to any bike that has been damaged or rendered defective: (a) as a result of an accident, misuse, abuse or lack of reasonable care; (b) by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness ; (c) by modification of the exercise bike; (d) as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.

Please be sure to check the warranty type of the exercise bike. The warranty type is as follows:

• Home use - 12 months warranty
• Commercial use - 24 months warranty

Voided Warranty:

The warranty will become voided on your item if it is purchased and used in a different environment than it is intended for. For example:

• A home use item is not designed to be used in a commercial environment. 
• If the item has not had regular maintenance and as a result, the item has become damaged or rusty. 
• If the item is shipped outside of the United Kingdom.
• If an item is sold on or gifted to someone else the remaining warranty is non-transferable. Warranties are held only by the original purchaser. 

Refurbished Warranty: 12 Months - Parts Only.