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Terms & Conditions

Introduction

This website is operated by JLL Fitness is part of JLL Electronics Ltd. Please read these Terms and Conditions carefully before using this website. By accessing or using our website you agree to be legally bound by these Terms and Conditions. JLL Fitness reserves the right to change the Terms and Conditions at any time.

General

Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, JLL Fitness  can not be held liable for any omissions, errors or price changes. All products are subject to availability. Please consult your doctor before using any exercise equipment or embarking upon any exercise routine.

Price

We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of out acceptance of your order. We try to ensure prices displayed on our website are correct at all times. However, should a pricing error arise we will inform you of the correct price before we take payment and you may choose to either proceed with or cancel the order. All prices are displayed including VAT 20%.

The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.

Payment

Payment is taken when the order is placed. Please note that orders must be paid for in full before they are dispatched.

Security

All payments are handled by secure Sage Pay, Paypal and Amazon servers.

Delivery

All products will require a signature. For large, bulky items you may be contacted a few days before the delivery to arrange a suitable time. Smaller items will be delivered by courier. If nobody is in to sign for the goods they will be left at your local depot for you to pick up.

Delivery Charges

All delivery charges are automatic and will be clearly shown during the checkout process, prior to any payment being requested. For deliveries outside the UK, to the Channel Islands, IOM, IOW and Scottish Islands, you will be asked to contact us directly for delivery costs.

Delivery times

Estimated delivery time is between 3 to 7 working days, although this may be longer for deliveries to Ireland, Scottish Highlands, Channel Islands, IOM and IOW . However, this is not a guarantee and as deliveries are carried out by third parties JLL Fitness will not be held liable for any deliveries that fall outside this timescale.

Receiving the goods

When your order is delivered, you must count the items and check for any damage and then sign and print your name to confirm you have received the whole order in good condition. It will state on your delivery note how many boxes you should receive. If the boxes you receive don't match the delivery note you must write down the number of boxes received on the delivery note next to your signature. Any damage to the equipment or packaging must be noted on the delivery note next to your signature. THE WORDS “UNEXAMINED” OR “UNCHECKED” WILL NOT BE ACCEPTED. Any shortages or damages must be reported to JLL Fitness  within 48 hours of signing. JLL Fitness  cannot be held responsible for shortages or damages if not stated on delivery note. This does not affect your statutory rights in the event of the goods being faulty.

Cancellations and Returns

If you wish to cancel an order you must let us know in writing. You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by JLL Fitness. Any unpaid freight charges will be deducted from your refund. We advise you to check the status of your order before you cancel.

Under Distance Selling Regulations you have the right to cancel your order for a full refund up to 7 days after receiving the goods. However, the goods must be in an unused condition and all packaging must be intact. In this instance you will be liable for all delivery charges incurred by JLL Fitness .

If a product is either received faulty or it develops a fault, please in the first instance contact our Helpdesk on 0800 6123 988 and have your proof of purchase ready. If products arrive in a damaged condition you must make a note on the carrier's delivery note where possible and inform us within 7 working days of the delivery. JLL Fitness will, at its option, repair the product, replace the product or issue a refund. You will not be charged for the cost of returning a defective product.

Cancellation by us

If you wish to cancel an order you must let us know in writing. You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by JLL Fitness . Any unpaid freight charges will be deducted from your refund. We advise you to check the status of your order before you cancel.

We reserve the right to cancel the contract between us if: -We have insufficient stock to deliver good you have ordered;
-We do not deliver to your area;
-One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
-If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of you order.

We will not be obliged to offer any additional compensation for disappointment suffered.

Special order for b2b

Payment for b2b customers

- Special order we request 10% deposit once the contract has been signed up.
- Second payment is 50% of the total order amount must to pay before goods has been shipped out .
- We must receive payment in full for the total amount of your order when the order has been arrived to UK port.

 

Cancellation for b2b customers

Customer has the right to cancel the contract with us for the goods they ordered; To cancel the contract customer must notify us in writing by email, fax or letter. Cancellation would be effective from the date we receive the letter in writing, and cancellation refund as following:

- Cancellation within 7days or less (once the contract has been signed) they will get fully refund of the 10% deposit that has been paid.
- Cancellation within the 7-14days (once the contract has been signed), we only refund 50% of the deposit that has been paid.
- Cancellation after 14days (once the contract has been signed) –NO REFUNDS GIVEN.

 

Special order approx. 8 weeks shipping time from manufactory to our UK warehouse. The date shipping of specified by the Seller is an estimate only We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is arrived in UK warehouse. 

Warranties

All products come with a minimum 12 months parts and labour warranty. The warranty excludes normal wear and tear on parts. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase. This warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the product. This warranty does not extend to any product that has been damaged or rendered defective:

(a) as a result of accident, misuse, or abuse or lack of reasonable care;
(b) by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness;
(c) by modification of the product;
(d) as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.

During the warranty period JLL Fitness. will at no additional charge replace part(s) or repair the product (at JLL Fitness's option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the product, JLL Fitness may replace defective parts or at the option of JLL Fitness, use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JLL Fitness. JLL Fitness . reserves the right to change manufacturers of any part to cover any existing warranty.

 

Refurbished products

Estimated delivery time is between 3 to 7 working days, although this may be longer for deliveries to Ireland, Scottish Highlands, Channel Islands, IOM and IOW . However, this is not a guarantee and as deliveries are carried out by third parties JLL Fitness will not be held liable for any deliveries that fall outside this timescale.

Website

Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by JLL Fitness shall be subject to correction without any liability on the part of JLL Fitness.

Copyright

Copyright material appears on the website which is our property or the property of our content and technology providers or their respective owners. We do not give permission for you to re-publish, alter, transmit or otherwise copy any material on the Site but you may download information from the website for your own personal use. Except as otherwise expressly permitted under Copyright Law, no copying, re-distribution, re-transmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the Copyright owner.

Liability

As information on our website is provided free of charge, we do not accept liability for it. We will not be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of the website or information on the website.

The Information you provide to us All personal information will be treated under the terms of the Data Protection Act. We will not pass on your details to any other companies (with exception of the delivery companies). We may from time to time identify and inform you of other products, available discounts or other services offered by JLL Fitness  which would be of interest to you. For further information, please see our Privacy Policy. You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify JLL Fitness immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

GDPR Disclaimer

At JLL Fitness Ltd. we are fully GDPR compliant. As a result, we process the following information:

 

  • Billing Name
  • Delivery Name
  • Billing Address & Postcode
  • Delivery Address & Postcode
  • Telephone number (mobile/landline)
  • Email Address
  • IP Address
  • Payment Details (Debit/Credit Card, Paypal, Amazon Pay, Apple Pay, Android Pay)

 

Under the General Data Protection Regulation (GDPR) act 2018 we DO NOT share any of this information with any 3rd party companies, groups or individuals.

 

We also will not use your personal data to contact you with any marketing or promotional material. Our only point of contact to you will be after an order is placed and you have securely entered your personal details. The only contact we make will be in relation to your order including (but not limited to) order status, product updates after sales care.

 

If you have made a purchase through Amazon, the customer information that is stored will automatically get redacted after 30 days of purchasing and can only be recovered upon request. This is due to the fact that we are a 3rd party seller for Amazon andis in place to protect our customers personal information. Customers who purchase direct from www.jllfitness.co.uk is stored with us and is safely protected.

 

As a customer, you have the right to request a Subject Access Request (SAR). We have the obligation to provide any data we have of yours and will do so within the 30 day time frame stipulated by the GDPR act 2018.

 

Individuals have a right to object to the processing of their personal data in certain circumstances. Whether it applies depends on your purposes for processing and your lawful basis for processing. You must inform individuals of their right to object “at the point of first communication” and present it separately from other information on rights clearly laid out in your privacy notice. Individuals can object verbally or in writing.

You must verify the identity of the person making the request, using “reasonable means”.

You should respond to a request without delay and at least within one month of receipt. You should calculate the time limit from the day after you receive the request (whether the day after is a working day or not) until the corresponding calendar date in the next month. A calendar month ends on the corresponding date of the next month (eg 2 January to 2 February), unless that date does not exist in which case it is the last day of the next month (eg 31 January to 28 February).

If the corresponding date falls on a weekend or a public holiday, you have until the next working day to respond (e.g. You receive a request on 30 March and the time limit starts from the next day (31 March). As there is no equivalent date in April, you have until 30 April to respond. However, if 30 April falls on a weekend, or is a public holiday, you have until the end of the next working day to respond).

This means that the legal deadline will vary from 28 days to 31 days depending on the month. For practical purposes if a consistent number of days is required (eg for a computer system), it may be helpful to adopt a 28-day period to ensure compliance is always within a calendar month.

You can extend this period by a further two months for complex or numerous requests (in which case you must inform the individual and give an explanation).

If the right to object does apply, it is not always absolute. Whether it is an absolute right depends on your purposes for processing the data.

Individuals have an absolute right to object to any processing (including profiling) undertaken for the purposes of direct marketing.

You must stop processing for direct marketing as soon as you receive an objection. There are no exemptions or grounds to refuse.

Individuals can object, on ‘grounds relating to his or her particular situation’ to processing (including profiling) based on:

* your legitimate interests; * the performance of a task in the public interest; or * exercise of official authority.

In these circumstances the right to object is not absolute. You must stop processing the personal data unless:

* you can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or

* the processing is for the establishment, exercise or defence of legal claims.

If you are processing personal data for the purposes of scientific/historical research purposes or statistical purposes the right to object is more restricted and does not apply if the processing is necessary for the performance of a task carried out for reasons of public interest.

 

Please note, that if you have placed an order via Amazon or Ebay and you have opted out of emails from those platforms, we cannot contact you due to the GDPR act 2018. This may result in emails relating to order details not reaching you. This is something that we are not in control of. If you have any queries regarding orders placed on Amazon or Ebay, please contact our sales team for assistance. 

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

·         Pay later.

·         Slice It.

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Customer Service contact information

For any further information, please write to:

JLL Fitness 
Unit 31, Gravelly Industrial Park
Jarvis Way
Birmingham
B24 8HZ

Email: info@jllfitness.co.uk, or call the customer service support team on 0800 6123 988 / 0121 328 7507