Welcome to JLL Fitness Treadmills & Fitness Equipments Supplier

Terms & Conditions

Introduction

This website is operated by JLL Fitness is part of JLL Electronics Ltd. Please read these Terms and Conditions carefully before using this website. By accessing or using our website you agree to be legally bound by these Terms and Conditions. JLL Fitness reserves the right to change the Terms and Conditions at any time.

General

Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, JLL Fitness  can not be held liable for any omissions, errors or price changes. All products are subject to availability. Please consult your doctor before using any exercise equipment or embarking upon any exercise routine.

Price

We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of out acceptance of your order. We try to ensure prices displayed on our website are correct at all times. However, should a pricing error arise we will inform you of the correct price before we take payment and you may choose to either proceed with or cancel the order. All prices are displayed including VAT 20%.

The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.

Payment

Payment is taken when the order is placed. Please note that orders must be paid for in full before they are dispatched.

Security

All payments are handled by secure Sage Pay, Paypal and Amazon servers.

Delivery

All products will require a signature. For large, bulky items you may be contacted a few days before the delivery to arrange a suitable time. Smaller items will be delivered by courier. If nobody is in to sign for the goods they will be left at your local depot for you to pick up.

Delivery Charges

All delivery charges are automatic and will be clearly shown during the checkout process, prior to any payment being requested. For deliveries outside the UK, to the Channel Islands, IOM, IOW and Scottish Islands, you will be asked to contact us directly for delivery costs.

Delivery times

Estimated delivery time is between 3 to 7 working days, although this may be longer for deliveries to Ireland, Scottish Highlands, Channel Islands, IOM and IOW . However, this is not a guarantee and as deliveries are carried out by third parties JLL Fitness will not be held liable for any deliveries that fall outside this timescale.

Receiving the goods

When your order is delivered, you must count the items and check for any damage and then sign and print your name to confirm you have received the whole order in good condition. It will state on your delivery note how many boxes you should receive. If the boxes you receive don't match the delivery note you must write down the number of boxes received on the delivery note next to your signature. Any damage to the equipment or packaging must be noted on the delivery note next to your signature. THE WORDS “UNEXAMINED” OR “UNCHECKED” WILL NOT BE ACCEPTED. Any shortages or damages must be reported to JLL Fitness  within 48 hours of signing. JLL Fitness  cannot be held responsible for shortages or damages if not stated on delivery note. This does not affect your statutory rights in the event of the goods being faulty.

Cancellations and Returns

If you wish to cancel an order you must let us know in writing. You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by JLL Fitness. Any unpaid freight charges will be deducted from your refund. We advise you to check the status of your order before you cancel.

Under Distance Selling Regulations you have the right to cancel your order for a full refund up to 7 days after receiving the goods. However, the goods must be in an unused condition and all packaging must be intact. In this instance you will be liable for all delivery charges incurred by JLL Fitness .

If a product is either received faulty or it develops a fault, please in the first instance contact our Helpdesk on 0800 6123 988 and have your proof of purchase ready. If products arrive in a damaged condition you must make a note on the carrier's delivery note where possible and inform us within 7 working days of the delivery. JLL Fitness will, at its option, repair the product, replace the product or issue a refund. You will not be charged for the cost of returning a defective product.

Cancellation by us

If you wish to cancel an order you must let us know in writing. You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all freight charges incurred by JLL Fitness . Any unpaid freight charges will be deducted from your refund. We advise you to check the status of your order before you cancel.

We reserve the right to cancel the contract between us if: -We have insufficient stock to deliver good you have ordered;
-We do not deliver to your area;
-One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
-If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of you order.

We will not be obliged to offer any additional compensation for disappointment suffered.

Special order for b2b

Payment for b2b customers

- Special order we request 10% deposit once the contract has been signed up.
- Second payment is 50% of the total order amount must to pay before goods has been shipped out .
- We must receive payment in full for the total amount of your order when the order has been arrived to UK port.

 

Cancellation for b2b customers

Customer has the right to cancel the contract with us for the goods they ordered; To cancel the contract customer must notify us in writing by email, fax or letter. Cancellation would be effective from the date we receive the letter in writing, and cancellation refund as following:

- Cancellation within 7days or less (once the contract has been signed) they will get fully refund of the 10% deposit that has been paid.
- Cancellation within the 7-14days (once the contract has been signed), we only refund 50% of the deposit that has been paid.
- Cancellation after 14days (once the contract has been signed) –NO REFUNDS GIVEN.

 

Special order approx. 8 weeks shipping time from manufactory to our UK warehouse. The date shipping of specified by the Seller is an estimate only We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is arrived in UK warehouse. 

Warranties

All products come with a minimum 12 months parts and labour warranty. The warranty excludes normal wear and tear on parts. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase. This warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the product. This warranty does not extend to any product that has been damaged or rendered defective:

(a) as a result of accident, misuse, or abuse or lack of reasonable care;
(b) by the use of parts not manufactured by JLL Fitness or sold by JLL Fitness;
(c) by modification of the product;
(d) as a result of service by anyone else other than JLL Fitness or an authorized JLL Fitness warranty service provider.

During the warranty period JLL Fitness. will at no additional charge replace part(s) or repair the product (at JLL Fitness's option) if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal, non-commercial, personal, family or household use. In repairing the product, JLL Fitness may replace defective parts or at the option of JLL Fitness, use serviceable used parts that are equivalent to new parts in performance. All exchanged parts and products replaced under this warranty will become the property of JLL Fitness. JLL Fitness . reserves the right to change manufacturers of any part to cover any existing warranty.

 

Refurbished products

Estimated delivery time is between 3 to 7 working days, although this may be longer for deliveries to Ireland, Scottish Highlands, Channel Islands, IOM and IOW . However, this is not a guarantee and as deliveries are carried out by third parties JLL Fitness will not be held liable for any deliveries that fall outside this timescale.

Website

Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by JLL Fitness shall be subject to correction without any liability on the part of JLL Fitness.

Copyright

Copyright material appears on the website which is our property or the property of our content and technology providers or their respective owners. We do not give permission for you to re-publish, alter, transmit or otherwise copy any material on the Site but you may download information from the website for your own personal use. Except as otherwise expressly permitted under Copyright Law, no copying, re-distribution, re-transmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the Copyright owner.

Liability

As information on our website is provided free of charge, we do not accept liability for it. We will not be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of the website or information on the website.

The Information you provide to us All personal information will be treated under the terms of the Data Protection Act. We will not pass on your details to any other companies (with exception of the delivery companies). We may from time to time identify and inform you of other products, available discounts or other services offered by JLL Fitness  which would be of interest to you. For further information, please see our Privacy Policy. You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify JLL Fitness immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

 

Customer Service contact information

For any further information, please write to:

JLL Fitness 
Unit 7, Mount Street Business Park
Mount Street, Nechells
Birmingham
B7 5QU

Email: info@jllfitness.co.uk, or call the customer service support team on 0800 6123 988 / 0121 328 7507