We take great care to ensure that items are delivered to our customers as quickly as possible. You will receive your order within 7 working days from the date of the order by following the steps below:
Processing(1-2D)
We usually take 1-2 business days to process your order (if all items are available). Note that this does not include holidays and weekends.
Delivery time(1-5D)
1-5 working days
Delivery methods
We use UK Mail, Royal Mail, Arrow XL for delivery. Lear more about delivery here.
Cost
Free Shipping: We ship within most of the UK Mainland. Customers from postal codes in Isles of the Coast, Scottish Isles and Northern Ireland will incur an additional delivery charge.
Please ring 0800 6123 988 or 0121 328 7507 or send email to info@jllfitness.co.uk to ask for more delivery information.
At JLL Fitness, we offer the best products that can withstand the rigors of everyday use. Our products are tested to industry-leading standards.
Our warranty coverage:
The warranty period is within 12 months for home use after receiving JLL Fitness products.
This warranty includes quality defects found after receiving the product without use.
JLL Fitness will, at its option, repair or replace defective products.
What our warranty does not cover:
This warranty does not cover damage caused by negligence, abuse, normal wear, and tear or accident, or man-made damage.
At JLL Fitness, Your Satisfaction Is Of The Utmost Importance To Us.
Our dedicated Quality Control and Quality Assurance teams inspect your items before dispatch. The quality of our products is guaranteed. However, you need to check your order carefully and accurately before purchasing. See information on product detail pages.
We can arrange returns and refunds for you quickly and easily if there is a quality issue with the item you received. We are here to help you! If you have any problems with your order, you can always contact our support team.
JLL Fitness supports worry-free returns and refunds within 30 days after receiving the goods.
Contact Us:
Phone:0800 6123 988 / 0121 328 7507
Email: info@jllftiness.co.uk
Cancel The Order
Dear friends, if the order is canceled before the order is shipped, the canceled order will receive a full refund. For cancellation requests after an order has been shipped, a Return Material Authorization needs to be issued whether or not the customer has received the order.
I Want To Change My Shipping Address
1: Contact online customer service to confirm whether your order has been shipped
2: After the modification is successful, the logistics order number will be updated in the background.
The Item I Received Is Damaged!
The product may be damaged during shipping, and please contact us within 7 days of the delivery date.
Return Process
1. If you purchased the product on the official website, please contact customer service/call the hotline ( info@jllfitness.co.uk or 0800 6123 988)
2. You must show a receipt or proof of purchase, we will check and contact you.
3. We will generate a return logistics waybill, which will be picked up by the courier company.
4. After the warehouse receives the return inspection confirmation, the refund will be processed within 72 hours.
5. It may take some time for the refund to appear on your account. Processing refunds usually take 3-7 business days.
If you have completed all these steps and have not received your refund, please contact us at info@jllfitness.co.uk
Delayed or lost refunds (if applicable)
If you haven't received your refund, please double-check your bank account.
After that, get in touch with your credit card company. It may take some time for your refund to appear on your credit card.
After that, contact your bank. Processing refunds usually take 3-7 business days.
If you have completed all these steps and have not received your refund, please contact us at: info@jllfitness.co.uk